STANDARD

Suitable for simpler tasks that don't require much time or specialized knowledge. It's within a reasonable range for entry-level tech support, making it attractive to individuals or home users.

• Troubleshooting and resolving minor software issues (e.g., application crashes, slow performance)
• Setting up basic software applications (e.g., browsers, office suites).
• General technical advice and guidance via remote assistance.
• Configuring email accounts and synchronization.

ADVANCED

For businesses and organizations handling large volumes of critical documents. This package ensures that all your important paperwork is digitized, securely stored, and easily retrievable with advanced indexing and backup solutions.

• Operating system optimization and performance tuning.
• Resolve moderate software and hardware issues.
• Remote support for file recovery and data backup.
• Software installation, configuration, and updates.
• Remote troubleshooting for peripheral devices such as printers, scanners, and webcams.
• Ongoing support for basic device usage, settings configuration, and customization.